Privacy Policy

1. Introduction

This Privacy Policy explains how qp99 ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit our website at qp99.ws and use our online gaming services. Please read this policy carefully. By accessing or using qp99, you acknowledge that you have read, understood, and agree to be bound by the terms described herein.

This policy applies to all users of qp99's platform, including players based in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and across Bangladesh. If you have any questions about this Privacy Policy, please contact us at [email protected] before proceeding.

2. Information We Collect

To provide you with a secure, personalised gaming experience, qp99 collects several categories of information. We collect only what is reasonably necessary to operate our services effectively and comply with applicable requirements. The categories of personal information we collect include:

• Identity Information: full name, date of birth, username, and a government-issued national identification document where required for account verification.
• Contact Information: email address, mobile phone number, and correspondence address (city and district within Bangladesh).
• Financial Information: transaction records associated with deposit and withdrawal activity via bKash, Nagad, Rocket, Upay, and other supported payment methods. We do not store full card numbers or wallet PINs.
• Technical Information: IP address, device type and model, operating system, browser version, access timestamps, and session identifiers collected automatically when you visit qp99.ws.
• Usage and Preference Data: pages visited, games played, betting history, preferred payment channels, language settings, and marketing preferences.

We may also collect information you voluntarily provide when you contact our customer support team, complete surveys, or participate in promotional activities on the platform.

3. How We Use Your Information

qp99 processes your personal data only for clearly defined, lawful purposes directly related to the operation and improvement of our gaming platform. Specifically, we use your information to:

• Create and manage your qp99 account, verify your identity, and maintain the security of your account credentials.
• Process deposits and withdrawals via bKash, Nagad, Rocket, and other payment channels, and maintain accurate financial records of your transactions.
• Personalise your gaming experience, recommend relevant games and promotions, and improve the overall quality of our platform based on aggregated usage data.
• Communicate with you regarding account activity, promotional offers, policy updates, and responses to your support requests — always in line with your communication preferences.
• Detect, investigate, and prevent fraudulent transactions, account abuse, and any other activities that may violate our Terms and Conditions or pose a risk to the platform or its users.

4. Cookies and Tracking Technologies

qp99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and analyse how our platform is used. We use three primary categories of cookies: strictly necessary cookies (required for core platform functionality), analytics cookies (used to understand aggregate user behaviour), and preference cookies (used to remember your language, currency, and display settings).

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the core functionality of your qp99 account, including your ability to log in and access your account balance. We do not use cookies to track your browsing activity outside of the qp99.ws domain.

5. Sharing of Your Information

qp99 does not sell, rent, or trade your personal information. We may, however, share your information with a limited set of trusted third parties strictly where necessary to operate our platform. These categories include:

• Payment Service Providers: companies that process financial transactions on our platform, including bKash, Nagad, Rocket, and Upay. These providers receive only the data necessary to complete a transaction and are contractually bound to protect your financial information.
• Technology and Infrastructure Partners: cloud hosting and server management providers who maintain the technical infrastructure of qp99.ws. These partners process data strictly on our behalf and under our instructions.
• Fraud Prevention and Security Services: specialist providers who help us detect and prevent account fraud, unauthorised access, and suspicious financial activity.
• Legal and Regulatory Authorities: where we are required by applicable law, court order, or legitimate regulatory inquiry to disclose information. In such cases, we disclose only the minimum information required and will notify you where legally permissible.

6. Data Retention

qp99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as required to fulfil the purposes described in this Privacy Policy. Specifically: account profile data is retained for the lifetime of your active account plus a minimum of 12 months after account closure; financial transaction records are retained for a minimum of 5 years to comply with financial record-keeping requirements; customer support correspondence is retained for a minimum of 2 years from the date of the most recent interaction.

Once the applicable retention period has elapsed, we will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction. You may request early deletion of your account data by contacting [email protected]; we will honour such requests unless retention is required by law or for legitimate security reasons.

7. Security of Your Personal Data

qp99 is committed to maintaining the security of your personal information. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your browser or mobile device and qp99 servers, ensuring your login credentials, payment details, and personal data are never exposed in transit.
• Access controls that limit internal staff access to personal data strictly on a need-to-know basis, with all access activities logged and subject to regular audit.
• Regular security assessments and vulnerability testing of our platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Two-factor authentication (2FA) available for all player accounts to provide an additional layer of security beyond your password when logging in from a new device.

8. Your Rights and Choices

As a user of qp99, you have several rights with respect to your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]: the right to access a copy of your personal data; the right to correct inaccurate or incomplete information held about you; the right to request deletion of your account and associated personal data, subject to legal retention obligations; the right to withdraw consent for marketing communications at any time without affecting the lawfulness of previous processing; and the right to request that we restrict the processing of your data in certain circumstances.

We aim to respond to all data rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days; we will inform you of any such extension in writing. There is no fee for exercising your data rights under normal circumstances.

9. Age Restriction and Minors

qp99 is an online gaming platform strictly intended for adults aged 21 and above. We do not knowingly collect, store, orprocess personal data belonging to individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any of qp99's gaming services.

• We implement age verification checks during the account registration process to help ensure compliance with this requirement.
• Parents and guardians are encouraged to use parental control tools to prevent underage individuals from accessing online gaming platforms.
• If we discover that personal data has been collected from a person under 21, we will take immediate steps to delete that data from our systems.
• To report a suspected underage account, please contact us at [email protected] with the relevant account details and we will investigate promptly.

qp99 supports responsible gaming practices and is committed to maintaining a safe environment exclusively for eligible adult players aged 21 and above. Please visit our Responsible Gaming page for additional guidance and self-help tools.

10. International Data Transfers

qp99 primarily serves players based in Bangladesh and processes most data within server infrastructure serving the South and Southeast Asian region. In limited circumstances, some of your data may be processed or stored on servers located outside Bangladesh — for example, when using cloud infrastructure or specialist third-party service providers whose infrastructure is hosted internationally.

Wherever your data is transferred or processed, qp99 ensures that appropriate contractual and technical safeguards are in place to protect your personal data to a standard at least equivalent to that described in this Privacy Policy. By using qp99, you consent to such transfers where they are necessary for the provision of our services.

11. Third-Party Links and Services

The qp99 platform may display logos, names, or references to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own game engines, which may involve separate data processing activities governed by their own privacy policies. qp99 is not responsible for the privacy practices of these third-party game providers.

We recommend reviewing the privacy policy of any third-party service you interact with through or alongside our platform to understand how they handle your data.

12. Changes to This Privacy Policy

qp99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, notify registered users by email or through a prominent notice on the platform prior to the change taking effect.

Your continued use of qp99 after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

Previous versions of this Privacy Policy are available upon request by contacting [email protected]. We maintain an internal record of all historical versions for compliance purposes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qp99 handles your personal data, please do not hesitate to reach our dedicated support team. We are committed to addressing your privacy concerns promptly and professionally.

You can reach us at any time via email at [email protected]. Our support team operates 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and other national holidays in Bangladesh. We aim to respond to all privacy-related enquiries within 2 business days.