Responsible Gaming at qp99

Our Commitment

Gaming Should Always Be Entertainment

At qp99, we believe that online gaming is at its best when it remains a form of leisure — not a way to chase losses or escape stress. We have built a set of responsible gaming tools designed to help every player in Bangladesh stay in control of their play habits, spending, and time.

Whether you enjoy cricket betting, live casino tables, slots, or crash games, the same principle holds: play for fun, set your limits, and never gamble more than you can afford to lose.

qp99 strictly prohibits underage gambling. Players must be 21 years of age or older to register, deposit, and participate in any gaming activity on this platform. We verify age during account registration and reserve the right to request further documentation at any time.

Budget Tools

Setting and Managing Your Deposit Limits

One of the most effective ways to maintain control over your gaming is to set deposit limits before you start a session. qp99 allows you to configure a personal deposit cap across three time windows, ensuring you never exceed a budget you are comfortable with.

Here is how deposit limits work on qp99:

• Daily limit: caps the total amount you can deposit within any 24-hour rolling window.
• Weekly limit: restricts total deposits across a 7-day period, giving you a broader budget view.
• Monthly limit: sets the maximum deposit allowed within a calendar month, ideal for long-term budget control.
• Limits take effect immediately when reduced and require a cooling-off period when increased.

To set or adjust your deposit limits, log in to your qp99 account and navigate to the responsible gaming section in account settings, or contact our support team at [email protected] for assistance.

Take a Break

Self-Exclusion and Time-Out Options

If you feel that gaming is no longer fun or that it is starting to affect other areas of your life, qp99 offers two structured break options. You can activate either of these at any time through your account or by contacting support directly.

• 1 Time-Out: Choose a cooling-off period between 24 hours and 6 weeks. Your account remains open but all gaming activity is paused until the period ends.
• 2 Self-Exclusion (Short-Term): Exclude yourself for a minimum of 6 months. During this period you cannot deposit, bet, or access games.
• 3 Self-Exclusion (Long-Term / Permanent): Choose a multi-year or permanent exclusion if you feel you need a definitive solution. Permanent exclusions cannot be reversed.
• 4 Re-activation: Short-term exclusions can only be lifted after the agreed period expires and require a 24-hour reflection window before full access is restored.

Session Control

Reality Checks and Session Reminders

qp99's reality check feature sends you a notification at a frequency you choose — every 30, 60, or 90 minutes — to display your current session duration, total amount wagered, and net win or loss. This brief interruption is intentionally designed to help you pause and reassess whether you want to continue playing.

You can also set a session time limit that automatically ends your gaming session after a defined period, regardless of whether you are winning or losing. These controls are available in your account settings and can be activated or modified at any time.

Getting Help

Guidance and Support Resources

If you recognise any of the warning signs above in yourself or someone you care about, the most important step is to reach out for help as soon as possible. Problem gambling is a recognised condition, and with the right support, recovery is entirely possible.

Our dedicated support team at qp99 is reachable by email at [email protected]. When you write to us about a responsible gaming concern, your message is treated as a priority. A trained team member will guide you through the available options — whether that is activating a self-exclusion, adjusting your limits, or simply talking through your concerns.

We also strongly encourage players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of Bangladesh to seek professional counselling if they feel gambling is having a serious impact on their life. There are local mental health services and community support groups that can offer confidential, non-judgmental help.

Play Smarter

Tips for Keeping Gaming Fun and Responsible

These simple guidelines can help you maintain a healthy relationship with gaming at qp99:

• Set a strict budget before you start and treat any losses as the cost of entertainment, not as money to recover.
• Never borrow money, use bill payments, or dip into savings to fund your gaming sessions.
• Take regular breaks — even brief pauses between sessions help you maintain perspective and avoid impulsive decisions.
• Do not play when you are emotionally distressed, under the influence of alcohol, or feeling unwell.
• Balance gaming with other leisure activities — sport, time with family, reading, or outdoor pursuits are all healthy alternatives.
• Use qp99's built-in tools — deposit limits, time-outs, and reality checks — proactively, not only when you feel a problem has already developed.

Child Safety

Protecting Minors from Online Gambling

qp99 operates a strict 21+ policy. Our registration process includes age verification steps to prevent anyone under the age of 21 from creating an account or participating in any real-money gaming activity. We urge all account holders to keep their login credentials confidential and to ensure that devices used for gaming are not accessible to minors in the household.

If you suspect that a minor has accessed or is using a qp99 account, please notify us immediately at [email protected]. We take all such reports seriously and will act promptly to investigate and suspend any account where underage use is confirmed.

Common Questions

Responsible Gaming FAQ